Guest Relations Officer

Be the recognisable face of a family resort in Protaras for the whole season — meeting repeat guests, running the welcome desk, resolving complaints before they reach review sites and coordinating excursions and celebrations.

What you will do

• Greet arrivals, run daily guest clinics and follow up on every in-house complaint within the same day
• Monitor guest satisfaction scores and online reviews, and feed patterns back to department heads
• Coordinate special occasions — anniversaries, birthdays, honeymoon amenities — with front office and F&B
• Advise guests on Protaras and Cape Greco activities, transfers and medical services
• Prepare the weekly guest feedback summary for the general manager

What we are looking for

• Two seasons or more in a guest-facing hospitality role
• Fluent English plus one of Greek, Russian, Polish or Hebrew
• Calm, evidence-led approach to complaint handling and service recovery
• EU/EEA right to work — the property needs this role on the floor from the pre-season soft opening in March

Good to know

• Season: April – November 2026
• Department: Guest Relations
• EU/EEA right to work required
• Accommodation: Single room in staff housing in Paralimni