RECEIVE / RECEPTIONARKA

Job advertisement: Receptionist (m/f) - BO HOTEL PALAZZO

Location: Poreč, Istria

Start of work: Immediately

BO HOTEL PALAZZO, a luxury hotel in Poreč, is looking for an extremely communicative and organized person for the position of RECEPTIONIST (m/f), who will be the heart of our business and the first impression for our guests.

Main Responsibilities:

Check-in/Check-out: Professional and efficient performance of all administrative procedures for guest check-in and check-out.

Informing the Guest: Providing all the necessary information about hotel services, offers and local attractions.

Communication: Actively answering phone calls and e-mail inquiries, and coordinating with other hotel departments (Housekeeping, F&B, Concierge).

Billing and Invoices: Billing services, issuing invoices and working with hotel cashiers, with responsibility for the accuracy of monetary transactions.

Reservation Management: Entry and management of individual and group reservations (monitoring room availability).

Handling Complaints: Professional and quick handling of guest inquiries and complaints.

Qualifications and Skills:

Minimum SSS (advantage: completed major in tourism/hotel management).

Minimum of 1 year of work experience at the reception desk, ideally in 4 or 5 star hotels.

Excellent knowledge of English and the language in speech and writing (required).

Knowledge of another foreign language (eg German, Italian) is a great advantage.

Knowledge of hotel software (advantage: Protel, Diventa, Opera).

Driver's license

Strong communication and organizational skills, customer orientation and teamwork.

Willingness to work in shifts.

We offer you:

Work in a prestigious and stimulating environment BO HOTEL PALAZZO.

Competitive income and additional bonuses for achieved results.

Paid accommodation and hot meal.

Possibility of year-round employment after a successful summer season.

Opportunities for professional development and education.

How to apply?

Send us your resume and a short motivational letter to mp@bohotel-porec.com with the reference "Job Application - Receptionist".