Swedish-Speaking Customer Support Agent - Full-Time (Hybrid in Malta)

The company is seeking a dynamic and positive Swedish-speaking Customer Support Agent for a full-time position. Join a vibrant, international team in Malta dedicated to making the internet a safer place for all. Besedo is a fast-growing tech company providing tools and services to online marketplaces worldwide.

At Besedo, moderation teams are at the core of the business and essential to success. The company invests in co-workers and supports career growth, with 50% of managers and experts starting as content moderators. Employees enjoy a great work-life balance with flexibility to work from the office or home in Malta.

• Support users and answer their questions via email
• Participate in regular training sessions to maintain expert knowledge of publication rules, market trends, and moderation best practices
• Collaborate with team members
• Provide feedback to managers on trends, common end-user mistakes, and questions
• Give input on improvements to publication rules to enhance user experiences
• Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines
• Facilitate returns, price adjustments, and claims for damaged or lost packages using internal systems effectively
• Process payments and refunds accurately and efficiently, resolving issues promptly
• Liaise with external partners to address support queries and ensure smooth transaction processes
• Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions according to established protocols

To succeed in this role, you should be fluent in Swedish with good English knowledge, flexible and able to make quick decisions in a dynamic environment, conscientious and reliable, detail-oriented, caring about people, and ideally interested in marketplaces, the shared economy, and new technology.

The company offers an opportunity to make a positive impact on the digital world, a stimulating job in an innovative international tech company, career opportunities in management or expert fields, hybrid work flexibility in Malta, additional vacation days, free fruit/tea/coffee in the office, free transport from certain areas in Malta, team performance bonuses, working from home allowance, corporate discounts, private health insurance, eye care tests, health and well-being support, referral bonuses, comprehensive training, fun events, and a multicultural workplace.

Job Type: Full Time. Work Location: Flexible home/office work in Malta. About Besedo: A Swedish company with offices in 5 locations worldwide, providing content moderation solutions to online marketplaces, dating sites, and sharing economy services. The multicultural company employs people speaking 17 different languages.