Customer Support Swedish Speaking - Full-Time (Hybrid Working in Malta)

Besedo is a fast-growing tech company providing content moderation solutions to online marketplaces worldwide. We're looking for a dynamic Swedish-speaking Customer Support Agent to join our team in Malta.

Your Role and Responsibilities:

• Support users and answer questions via email
• Manage complaints and disputes between buyers and sellers
• Facilitate returns, price adjustments, and claims for damaged/lost packages
• Process payments and refunds accurately
• Liaise with external partners to address support queries
• Monitor and respond to fraud or policy violations
• Participate in regular training sessions
• Provide feedback on trends and user experiences

Requirements:

• Fluent in Swedish with good English knowledge
• Flexible with quick decision-making abilities
• Conscientious, reliable, and detail-oriented
• Caring about people and online safety
• Interest in marketplaces and new technology preferred

We Offer:

• Hybrid work flexibility (office in Qormi or home in Malta)
• Career opportunities in management or expert fields
• Additional vacation days
• Team performance bonus and work-from-home allowance
• Private health insurance and wellness support
• Comprehensive training and constant feedback
• Fun events and multicultural workplace