Customer Service Representative (m,f) Banking / financial services : German or Dutch (Callcenteragent/in)

Next start: 04.05. or 08.06.26

Hybrid

Shift hours: Mo - Sunday 9-23.00

DUTIES AND RESPONSIBILITIES:

- Management of incoming calls, chats and emails,

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets and case handling quotas

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

REQUIREMENTS:

- Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written

- Holder of a high school diploma or equivalent

- Previous work experience in customer services experience

- Ability to identify, apply and explain your product and/or service expertise with clarity

- Tech savvy and full proficiency with MS Office products

- Resident of Greece or ability to relocate under short notice.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Hybrid option after probation period

- 25 days’ annual leave per year

- Relocation support

- Guidance and tools to reach your full potential.

Homeoffice:

Umfang: Nach Vereinbarung