German Customer Support Specialist - Full Remote in Greece

Customer Support Specialist – German speaker (From office or Remote in Greece)

• Project: Banking sector
• Location: Athens, Greece (remote work within Greece possible)
• Start date: To be discussed
• Work type: Full-time
• Contract duration: 12 months
• Languages: Native-level German (C1+), English (B1–B2)

One of Europe's leading digital banking and investment platforms is expanding its operations and growing its Client Success Team in Greece. The company offers innovative financial solutions, including digital investment tools, ETF portfolios, and self-directed trading options - helping private clients manage their finances with transparency and ease.

They are currently looking for German-speaking Customer Support Specialists to provide high-quality assistance across multiple channels. This is a great opportunity to be part of a dynamic and fast-growing international team in the fintech industry. Front line agent and back office agents needed.

Your Main Responsibilities:

• Provide support via email, chat, and phone
• Assist with account and billing updates
• Support users with platform navigation and data explanation
• Collaborate with internal teams and escalate complex queries when needed
• Adapt to multiple tools and product lines as needed
• Anti-financial Crime (back office agent only)

Who You Are:

• High level of the German language (C1/C2 or native)
• Proficient in English (B1–B2)
• Comfortable using digital platforms
• Experience/interest in finance, stock markets, or personal investing is a plus

What We Offer:

• Competitive salary and bonuses (14 months salary)
• Structured onboarding paid
• Remote work possible
• Relocation support: Paid flight to Greece, Taxi pick-up from the airport, 4 weeks of company-paid accommodation
• Work with a leading European fintech company
• Access to continuous training and development

Ready to apply?

Send your CV to info@globalcareerrecruitment.com

NB! Ongoing recruitment! Only citizens with a valid EU passport or work permit in Greece can be considered.

Global Career values diversity. We encourage all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.